Return & Refund Policy

CANCELLATIONS 

To cancel your order, please promptly reach out to our support team at mialadyinfo@gmail.com. Once your order has undergone processing, cancellation requests will no longer be feasible.

DAMAGED PRODUCTS RESOLUTION

All products that are defective or damaged qualify for a free replacement without the requirement to return the items.

To initiate the damage claim process, please follow these steps:

  1. Submit Evidence: Submit evidence of the damage within 7 days of receiving your order. Use images and/or video in your email to mialadyinfo@gmail.com. The evidence should clearly depict the issue; additional proof may be requested if necessary.
  2. Proof of Damage: Providing proof of damage is mandatory to qualify for a free reshipment. Products that are undamaged or lack proof of damage will not be eligible for reshipment.
  3. Shipping Label: For any missing items in the package, please provide an image of the shipping label to facilitate the reshipment or refund process.

This resolution covers both full product damage and partial product damage scenarios.

Refund Process 

All refunds will be issued to the original payment method used to place your order. Refunds through PayPal may take up to 24 hours, while credit card payments may take 3-5 business days to be credited back to your account. If you haven't received your refund after 5 business days, please contact your financial institution.


    Refunds are not eligible in the following cases:  
    1. Providing an incorrect shipping address when placing your order. At checkout, there is a specific line for apartment and suite numbers. It is important to add your apartment number or suite number in the apartment and suite line, not in the address line. This can lead to unwanted delivery issues. 
    2. Failing to pick up your parcel from the local post office within the established timeframe.
    3. When the shipping company confirms delivery to your address, but your parcel is lost or stolen.
    4. For any other products in your order that are undamaged or for which you haven't provided proof of damage.
    5. We are unable to process refunds for customers who have opened chargebacks with their credit cards or PayPal cases, as the funds have already been debited from our account and cannot be refunded through our platform.
    6. We do not issue refunds solely because your parcel did not arrive before a specific desired date or holiday.
    7. If you are unable to receive mail from USPS but still place an order, we will not be able to refund the order, as most of our US orders are shipped via USPS.
    8. You have received a free exchange or reshipment. 

    Missing Orders Marked as Delivered

    If your order is marked as delivered but you have not received it, this may be due to errors made by third-party shipping carriers, such as USPS, during the final delivery stage. If this happens:

    1. Contact Us: Please reach out to our customer service team at mialadyinfo@gmailcom. When you contact us, please provide your current address so we can compare it with the order information. We will also provide you with your tracking number and local carrier contact information.
    2. Investigation: We will contact your local carrier and open a Help and Service request to help retrieve the package. Meanwhile, we will invite you to contact your local carrier to confirm non-delivery and explore any pickup solutions if available.
    3. Free Reshipment: If the previous steps do not result in retrieving your package, we will offer a free reshipment of your order. Optional: Provide an alternative address to minimize the chances of this issue recurring.
    4. No Refunds: We do not offer refunds but provide free reshipments for orders marked as delivered unless there are exceptional circumstances. If you are unsatisfied, please contact us to discuss further options.